FAQ

Established in 2010, Espada has become one of the most influential manufacturers in decorative lighting. We are located in Zhongshan city, with 5000 square meters of the factory by integrating unique design, efficient development, and high-quality production, while the sales and logistics organization distributes with equal care all over the world. More than one hundred skilled workers and an outstanding customer service team. We're specializing in producing quality indoor pendant lights, chandeliers, ceiling lights, wall lamps, table lamps, and floor lamps.

Our corporate mission is to be the global best partner with innovative lighting design and expert sales service. As we know, continuous innovation is the soul of a company’s sustainable development. We are committed to expanding our lighting range with original, creative pieces to avoid being eliminated by the market. Our core objective is to build a long-term win-win cooperation relationship with our customers that growing together. We differ from our competitors in that we focus on quality products and only sell items that we believe are both practical and stylish. With quality products, competitive price and professional customer service, we have quickly developed a good reputation and our business has been spread to worldwide.  

We only offer high-quality products, unless customers request to make inferior quality with low price. We always select superior materials instead of poor quality materials other suppliers used. As a large company, we're different from those small workshops without professional management, our workers are trained strictly and each has over 3 years experience in the lighting industry. Indeed, each worker can be said to be a quality inspector. Meanwhile, our certified QC will supervise the entire production process ensuring every product is of the highest quality and has absolutely no imperfections. A good product can be easily reflected from its materials, finishes, workmanship, details, and packaging.

Yes, we have business worldwide, all of our products are certified with CE, RoHs, VDE, SAA, and UL components.

We provide a two-year product guarantee covering manufacturing faults and material defects. That does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be mailed directly or shipped together with new orders. Be assured that we always attempt to solve your claims as efficiently as possible.

Most orders are newly produced, as we export to worldwide, different country has different requirements. But we make a lot of semi-finished materials in stock, especially the popular lamps, we even make plenty of whole lamps which can be delivered in 5 days. We have hundreds of stock lamps come from the overfull container loading monthly, please contact us via email for the newest stock information.

There are several ways of packaging.

1. For some small and hard iron lamps, the packing is more simple, it's usually packed with plastic bags and K mark 5-layer cartons or a double overturned hard carton.

2. For fragile items, such as glass lamps, resin lamps, aluminum lamps, etc, which have a higher demand for packaging, that must be a plastic bag, molded foam, and K mark 5-layer carton, some items may be reinforced with paper corner protector or plywood strips.

3. Some customers request to pack with pallets.  

We offer a variety of ways of payment, usually, for full container orders, we take bank transfer (T/T), or L/C at sight; For small orders or sample orders, T/T and PayPal are both acceptable. For order value is less than US$500.00, we always advise customers to pay via PayPal which is cheaper than T/T. We also accept payment via credit card, but in this way, the order should be placed via our Alibaba store.

For order value more than US$6000.00, it's 30% as deposit and balance before delivery, while full payment for order less than US$6000.00.  

Contact us for requesting a wholesale price, please just fill in your order quantity, favorite color, then send it back to us, we will make a pro forma invoice for your reference. If you need us to arrange the delivery for you, remember to offer us your nearest seaport and airport for getting the best delivery costs. After everything is confirmed, you can make the deposit and we will arrange your order into production. When an order is ready, we will send all inspection pictures to you for a balance transfer, and finally send the goods to you or you pick them up from our factory.

We expect it’s a 20ft container. As we are manufacturer, the more you order, the better prices you have.

Sample order and LCL (less than container load) order are available, but the prices would be more expensive than our wholesale prices. For sample orders, we will charge 1.5-2 times the wholesale price, the extra higher cost will be refunded to you when you place a bulk order.  

Yes, we may consider providing discounts for customers who place LCL orders, for bulk orders of a single item, we can offer a much lower price.

It depends on order. For FCL order (20ft, 40ft, 40HQ), average lead time 30 days. For LCL order, the lead time is always in 20 days. Items in stock, usually can be delivered in 5 days. Please contact with us before placing an order.

After we receive your deposit, we will put your order into production immediately and notify you via email at the same time.  You will be kept informed of the production progress. When the order is finished, we will send you the inspection pictures. Once you confirmed, we will arrange the shipping for you.

We always take FOB, CFR, CIF trade terms for FCL orders. While EXW for sample order and LCL order, in this way, you can pick up the goods from our factory or we send the goods to your named place with delivery cost prepaid or collection.

DDP and DDU are acceptable, especially for small orders that sends via express.

Please send us PO and advise us destination port or airport, we will figure out the shipping costs and shipping time for you.

Yes, the bill of lading will be offered after sailing, you can get the shipping information from the website of the shipping company.

If send by express, that would be much easier after we offer you the tracking number.